Do you offer On-site support?
On-site support is available exclusively to subscribers of the Infinity package. Visits are arranged only if a support representative determines they are necessary. Prior to scheduling a visit, users may be asked to troubleshoot issues independently, with guidance from the support team.
Once your system is installed, you will be presented with a selection of subscription options, with Infinity being one of the available choices.
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How do I contact support?
Support Portal Need help? You can submit a support request at the bottom of our support page: https://support.nifty.place Just fill out the form with your details and concern—our team will get back to you as soon as possible. How long will it take to ...
Do you offer maintenance?
Maintenance is available exclusively to subscribers of the Infinity package. Maintenance includes regular checks, security updates, and adjustments to keep your smart home system running smoothly and securely. This covers software updates, security ...
Can you integrate with my existing system or devices?
Not usually. To offer the most reliable setup and give you proper support, we need to fully understand the system — inside and out. That’s why we stick to our own hub, online services, and devices, all of which we’ve tested thoroughly and can ...
How does your installation process work?
Types of Installation for Smart Systems: Off Plan vs. Retro Fit We offer two distinct types of installation for our smart systems: off plan and retro fit. Both methods have their own benefits and considerations, depending on the stage of your project ...
How much does it cost to automate a property?
As we offer a bespoke service, to date no two houses have been quoted the same. For an accurate bespoke quotation please contact us.