General FAQ
What’s the Best Way to Keep My System Secure?
After every installation, we ensure your system is secure. From that point on, it’s your responsibility to keep it protected. If you have any concerns, our support team is here to help. Don’t: Give Wi-Fi access to anyone you don’t fully trust Reuse ...
Can Someone Hack My Camera and Spy on Me?
It’s extremely unlikely—provided you follow our post-install guidance and keep your login details secure. We only install cameras from reputable manufacturers that use AES (Advanced Encryption Standard), making them highly secure. However, someone ...
What security measures do you take to protect my data?
We take your privacy and security just as seriously as we do our own. Your personal information is never shared with anyone outside our organisation. Passwords are securely stored using 256-bit AES encryption. We will never send full passwords via ...
Do I need to pay for a cloud subscription?
A subscription is completely optional, but without one, certain features may be limited, support response times may vary, and some services may incur additional costs. Without an active subscription: Home control is only available when connected to ...
Do you offer maintenance?
Maintenance is available exclusively to subscribers of the Infinity package. Maintenance includes regular checks, security updates, and adjustments to keep your smart home system running smoothly and securely. This covers software updates, security ...
Do you offer On-site support?
On-site support is available exclusively to subscribers of the Infinity package. Visits are arranged only if a support representative determines they are necessary. Prior to scheduling a visit, users may be asked to troubleshoot issues independently, ...
What are your company details?
Company Name: Nifty Places LTD Registered in England and Wales No: 10865502 VAT Registration Number: GB 313 6732 19 Registered Address: 18-19 Salmon Fields Business Village , Oldham, OL2 6HT Contact us via: https://nifty.place/contact/ We don't have ...
Where can I find your terms & conditions and privacy policy?
Our full terms and conditions can be found here: https://nifty.place/terms/ Our privacy policy can be found here: https://nifty.place/privacy-policy/
How do I contact support?
Support Portal Need help? You can submit a support request at the bottom of our support page: https://support.nifty.place Just fill out the form with your details and concern—our team will get back to you as soon as possible. How long will it take to ...
Can I install the Nifty system myself?
Unfortunately not as the controller is not a plug and play device. An engineer is required to program and install each controller based on very specific requirements relating to the property and the devices to be attached. We need to ensure your ...
Can you integrate with my existing system or devices?
Not usually. To offer the most reliable setup and give you proper support, we need to fully understand the system — inside and out. That’s why we stick to our own hub, online services, and devices, all of which we’ve tested thoroughly and can ...
Do I need an Internet connection to automate my property?
No. Your home can work without an internet connection, as the Nifty brain™ Resides in your home and can work independently of the outside world. However you will not be able to remotely control your Nifty home and any devices and reporting feeds that ...
How much data will I need to use the system?
Our controller uses very little data so even a 250mb plan will suffice. That is unless you require security cameras, in which case we will discuss the possibilities based on your connection.
How much does it cost to automate a property?
As we offer a bespoke service, to date no two houses have been quoted the same. For an accurate bespoke quotation please contact us.
What internet connection speed do I need?
Anything above a 3mb connection will be sufficient unless you require security cameras, in which case we will discuss the possibilities based on your connection.
What devices can you install?
We’ve installed and tested hundreds of devices from a wide range of manufacturers. In most cases, we can install almost any device but before we do, we carry out checks to ensure it meets our standards for reliability and security. We also review the ...
How does your installation process work?
Types of Installation for Smart Systems: Off Plan vs. Retro Fit We offer two distinct types of installation for our smart systems: off plan and retro fit. Both methods have their own benefits and considerations, depending on the stage of your project ...
How do I add devices to my network?
One of the most frequent inquiries we receive is about how to make changes to your smart home network—whether that’s adding new devices or removing existing ones. Due to the integrated nature of the Nifty Brain™ system, individual devices cannot be ...